An organization can only be as successful as the employees who serve its customers. ECI invests the necessary resources to develop top tier talent in every area of the organization. Even the most state‐of‐the‐art technology cannot be a substitute for professional and courteous service. Our resident surveys indicate that our associates consistently go above and beyond to deliver outstanding customer service. This does not happen by accident. It first starts with recruiting talent with the right attitude… an attitude that aims to serve people in a genuine manner. Our motto is “hire for attitude, train for skill.” Once we identify these top tier individuals we have a multi‐level hiring process that identifies their key strengths and matches them to a team that is unique to their talents and abilities. Our blended learning and development platform allows the associates to become familiar with operational procedures before working on an actual property. Once on a property, ECI’s experienced team members help to familiarize this person with the property, its residents and others in the business community.
Through our customized on‐line learning software, our associates have access to on‐demand interactive tutorials to equip themselves with the latest information regarding a specific topic or technique. Having tenured associates allows ECI the opportunity to offer a mentoring program that can be extremely effective in one‐on‐one training for specific areas. We believe in the significance of education and training to the level that we were one of the first companies to support an ongoing partnership with top tier colleges and universities to promote careers in apartment management. Many of our associates serve as subject matter experts in these classes and offer students the opportunity to get hands‐on experience through case studies, short term projects and internships. In addition to offering a professional development program for each associate, ECI offers a competitive benefits package that is focused on responding to the needs of each and every individual and family member represented within the company.
ECI started as a family business and still today operates with those same core values and extends warm hospitality and respect to its extended family…over 300 associates and growing strong!